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“The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and adult social care services. The Standard tells organisations how they should make sure that
patients and service users, and their carers and parents, can access and understand the information they are given.”Providers and systems ”
Adult social care providers and assured solution suppliers implementing the MODS should allow “patients, service users, carers and parents with a disability, impairment or sensory loss to:
Be able to contact, and be contacted by, services in accessible ways, for example via email or text message.
Receive information and correspondence in formats they can read and understand, for example in audio, braille, easy read or large print.
Be supported by a communication professional at appointments if this is needed to support conversation, for example a British Sign Language interpreter.
Get support from health and care staff and organisations to communicate, for example to lip-read or use a hearing aid.”
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